Shipping Information
đ Shipping and Deliveries
Your Complete Guide to OnyTCG Shipping
đŽđš Shipping to Italy
â° Shipping times:
1â4 business days
Deliveries are not made on Saturdays, Sundays and public holidays
đ International Shipping
đ Current destinations:
đ Available couriers:
- đĻ BRT
- ⥠UPS Express Saver
UPS Express Saver: 48-hour delivery to major international destinations. Customs fees and duties are the customer's responsibility.
đĻ International Shipping and Customs Duties
â ī¸ For orders shipped outside Italy:
- đ° Additional Costs: Prices do NOT include customs duties, import taxes, or customs clearance fees.
- đī¸ Customs Authorities: Costs are calculated by the customs authorities of the destination country.
- đ¤ Customer Responsibility: The customer is responsible for paying all duties and taxes upon delivery
- đ Cost Variability: Costs vary by country and product type.
- âŠī¸ Payment Refusal: In case of refusal, the package will be returned to the sender at the customer's expense
đ Package Failure to Deliver
đĻ Deliveries in Italy (BRT)
The courier makes a second attempt the next working day
In case of problems (wrong address, recipient absent), you will receive an email from BRT with the storage instructions
If you do not receive the email, our customer service will contact you by phone to arrange a new delivery.
đ International Deliveries
đš With BRT (where available):
If the courier fails to deliver the package, a second attempt will be made. If delivery fails, the package can be stored at a local collection point. The recipient will receive a notification via email or SMS.
đš With UPS Express Saver:
In the event of a failed delivery, UPS will make a second attempt. If the package is not delivered, it may be stored at a UPS Access Point or returned to the sender. Customs and shipping charges will not be refunded.
âī¸ Changing the Delivery Address
â° You can request a change to your delivery address only if your order is still awaiting payment or has not yet been processed.
To make a request, contact us by email:
ATTENTION
â ī¸ Once the order has been processed or handed over to the courier, it will no longer be possible to make changes. We recommend carefully checking all the information you entered before confirming your order.
đ Do you have questions about shipping?
Our team is always available to help you!
Contact us for immediate assistance:
Or visit our Contact Form page for more options