📦 Return Policy



📦 Return Policy

Your satisfaction is our priority

🔄

🔄 Returns within 14 days

Our policy states that, after receiving an item, you have 14 days to request a return.

📋 Return conditions

To be eligible for a return, the item must:

  • ✅ be in the same condition as you received it
  • ✅ not having been worn or used
  • ✅ have all the cards
  • ✅ be contained in the original packaging
  • ✅ be accompanied by a receipt or proof of purchase

📧 How to request a return

To initiate a return, contact us by email at onytcg.it@gmail.com

Shipping address:

BIOSA ONOFRIO
VIA VALLARSA 2c
19123 LA SPEZIA – ITALY

⚠️ Important: If your return is accepted, we'll send you a shipping label and instructions. Items sent without an approved return request will not be accepted.

🛠️ Damages and Problems

Inspect your order upon receipt. Contact us immediately if:

🔧 defects 💥 damages ❌ wrong item

This way we can assess the problem and resolve it promptly.

🚫 Exceptions / Non-Returnable Items

We do not accept returns of:

  • 🍎 perishable goods (e.g. food, flowers, plants)
  • ✂️ customized or personalized products
  • 💄 Personal care items (e.g. beauty products)
  • ⚠️ hazardous materials, flammable liquids or gases
  • 🏷️ promotional items or gift vouchers

💡 Tip: If you have any questions about a specific item, please contact us before ordering.

🔁 Substitutions

The fastest way to get what you want is:

  1. Return the item received
  2. Once the return is accepted, purchase the new item separately

🇪🇺 14-Day Cooling Off Period (EU)

If the goods are shipped within the European Union, you have the right to cancel or return the order within 14 days , for any reason and without having to provide justification.

The conditions for returns remain the same:

  • ✅ item intact, not worn or used
  • ✅ cards present
  • ✅ original packaging
  • ✅ receipt or proof of purchase

💳 Refunds

Once your return is received and inspected, we'll notify you of refund approval. If approved, you'll receive your refund within 10 business days via your original payment method.

⚠️ Important note: It may take a few days for your bank or card issuer to process and post your refund.

If more than 15 business days have passed since your return was approved, please contact us at onytcg.it@gmail.com .



📞 Have questions?

Contact us at onytcg.it@gmail.com

We're here to help! 😊